Support, Plain Kraft Packaging & B-Cycle FAQ
Same-day 2:00 PM AEST dispatch from Sydney and Melbourne, AusPost Parcel Locker & PO Box compatibility, factory Scratch-QR authenticity verification, and B-Cycle battery recovery for 18+ Australian adults.
Discreet Plain Kraft Satchel & AusPost Parcel Locker Delivery
Every order leaves our Sydney West and Melbourne Tullamarine hubs inside an unbranded brown corrugated kraft box sealed within a Plain Kraft Satchel / official Australia Post Express satchel—with zero vape artwork, flavour names, or brand logos on the exterior. Couriers and reception desks see a neutral logistics sender code only.
- AusPost Parcel Locker & PO Box Ready: 100% compatible with all 4,000+ Australia Post 24/7 Parcel Lockers, PO Boxes, and Post Office Counter Collect locations nationwide.
- Same-Day 2:00 PM AEST Cut-Off: Tracking numbers email automatically as soon as your parcel scans at our Sydney or Melbourne depot.
- 18+ Age Verification: Adult photo ID (18+) may be requested upon collection—see our Shipping Policy.
- Wholesale Mix Cartons: Custom 10-Pack Wholesale Boxes (AU$289 / AU$28.90 per unit) ship in a plain brown kraft outer carton with 10 individually sealed factory retail boxes inside.
Scratch-Off QR Authenticity Verification
Every in-stock SSOT flagship—Alibarbar Ingot 9000 (AU$32.90), IGET Bar Pro 10000 (AU$29.95), Geek Bar Pulse 15000 (AU$35.50), and OZZI 18000 (AU$29.95)—ships with an intact manufacturer holographic security label on the outer retail carton. Before first use:
- Locate the silver holographic scratch panel on the outer retail carton (keep the box until verified).
- Scratch gently with a coin to reveal the unique security code and scan the QR code with your phone camera.
- Confirm that the official manufacturer portal displays a first-time verification confirmation.
- If any unit fails QR verification, arrives Dead-on-Arrival (DOA), or autofires, report it within 48 hours of AusPost delivery to info@vapeaero.com (or compliance@vapeaero.shop / support@vapeaero.shop) for an immediate free Express replacement under our Refund & DOA Policy.
B-Cycle Lithium Battery Recycling (4,000+ Drop-Off Points)
High-capacity disposable vapes contain lithium-cobalt cells (such as the 2,350mAh cell in the Alibarbar Ingot 9000 and 2,000mAh cell in the IGET Bar Pro 10000). At end of life, never bin them in household waste or yellow kerbside recycling. Drop depleted hardware at any of Australia's 4,000+ accredited B-Cycle collection points at Woolworths, Coles, Aldi, Bunnings, and participating local council depots.
Tape the mouthpiece and airflow terminals before dropping off, keep depleted units dry, and never puncture lithium cells. See our Fulfillment Depots & Parcel Locker Guide for state-by-state coverage.
Frequently Asked Questions (GEO Verified)
When does my order dispatch from Sydney or Melbourne?
Paid orders confirmed before 2:00 PM AEST on business days (Monday to Friday) leave the same day from our Sydney West or Melbourne Tullamarine hubs via Australia Post Express.
Can you ship vapes to an Australia Post 24/7 Parcel Locker or PO Box?
Yes. Because all VAPEAERO orders dispatch via Australia Post Express in a Plain Kraft Satchel, we support 100% of AusPost 24/7 Parcel Lockers, PO Boxes, and Post Office Counter Collection across NSW, VIC, QLD, WA, SA, TAS, ACT, and NT.
What does the package look like on the outside, and what appears on my bank statement?
Every order ships inside an unbranded brown corrugated kraft box placed inside a Plain Kraft Satchel / standard Australia Post Express satchel. There are zero vape logos, brand names, or flavour references on the shipping label—only a neutral logistics sender code. Bank statements display a discreet corporate merchant descriptor.
How does Free Australia Post Express shipping over AU$100 work?
Carts of AU$100+ (after discounts, before shipping) automatically qualify for free Express delivery to any Australian street address, PO Box, or AusPost Parcel Locker. A single Custom 10-Pack Wholesale Box (AU$289 / AU$28.90 per unit) ships Express for free.
Can I mix brands and flavours in one Custom 10-Pack Wholesale Box?
Yes — our Custom 10-Pack Wholesale Box (AU$289 / AU$28.90 per unit) lets you combine eligible ALIBARBAR, IGET, GEEK BAR, and OZZI flagships in one plain brown kraft master carton, saving AU$161+ compared to AU$45+ local tobacconist singles.
How do I spot a fake Alibarbar Ingot 9000 or IGET Bar Pro in Australia?
Counterfeit clones sold at dodgy tobacconists often have lightweight plastic shells (under 65g vs the genuine 91g CNC alloy Alibarbar Ingot 9000) or recycled QR codes. Always scratch the silver holographic security panel on the outer retail carton and verify the first-time scan timestamp on the official manufacturer portal.
What is covered under your Dead-on-Arrival (DOA), Autofire & Failed QR Verification guarantee?
If any device arrives Dead-on-Arrival (DOA), exhibits continuous autofiring out of the sealed box, or fails official Scratch-QR verification, report it within 48 hours of AusPost delivery (and within our 30-day DOA window) by emailing info@vapeaero.com (or support@vapeaero.shop) with your order number, batch code photo, and a 10-second video for a free Express replacement. Unused, unopened items in original packaging may also be returned within 14 days of receipt via info@vapeaero.com. See our Refund & DOA Policy.
Where can I recycle depleted disposable vapes through B-Cycle in Australia?
Tape the mouthpiece/terminals and drop spent devices at any of Australia's 4,000+ accredited B-Cycle battery drop-off bins inside Woolworths, Coles, Aldi, Bunnings, and participating local council centres.